Customer Success Manager
As a customer success manager at Brand Metrics you are a strategic partner to our customers. Your main responsibility will be to develop and build close long-term relationships with our customers, and help them derive maximum value from our brand lift measurement software platform.
Who you’ll be working for
Brand Metrics is an innovative, customer-driven technology company based in Sweden with operations and customers worldwide. Brand Metrics offers a unique research software solution designed to continuously and consistently measure the effect` that digital campaigns have on advertisers’ key brand metrics. It’s led to very high growth among some of the top publishers in the world, including The New York Times, Schibsted, Leaf Group, Financial Times, Bloomberg, The Guardian, Telegraph, and many more.
How we work
Brand Metrics integrates team members globally in outcomes-focused working groups, combining skills from product, tech development, implementation, customer insights, sales and marketing.
We look for a diverse group of team members who are respected by and respect their colleagues and customers, who do excellent work and are nice to work with. But we also cherish a warm atmosphere where we enjoy each other’s company and seize the opportunities to hang out, go places and make workdays have a meaning beyond getting things done.
At Brand Metrics we believe that you will do your best at work if you have a work-life balance. Flexible working hours, remote working options and a generous wellness allowance are some of the benefits you will get.
Who you are
To succeed in this role, you should have strong communication and project management skills to handle customer operations and manage multiple projects and work streams.
Your responsibilities
- Be main point of contact and lead new and existing customers in daily operations
- Support successful usage of our products and services
- Work closely with the Integration team to ensure smooth and efficient customer onboarding
- Practice and enhance customer training on the flexibility and capabilities of our platform to encourage continued usage of our services
- Pay attention to feedback on the product while also gathering insights on the overall experience of our platform
What you'll need
- Experience in a customer-oriented profession
- A propensity for relationship building
- Ability to understand and handle customer needs and feedback
A plus if you also have
- Experience with online advertising methods and technologies as they relate to advertising campaign measurement
- Industry knowledge such as digital publisher, ad agency, adtech/martech, insight or effectiveness teams
- Experience in market research such as questionnaire/survey writing, design and presenting
We think you will succeed in this role by being curious about a fast-growing industry in constant change, and if you thrive in working in a scale up company with a fast-paced environment. But we also want to hear your thoughts on how to be a successful part of our team.
Get in touch
Does this sound like you? Have questions?
Don’t hesitate to reach out to our Client Director, Anette Hallgren, [email protected]
Want to apply? Send your CV with a cover note to [email protected]
