Customer Success Analyst
As a Customer Success Analyst at Brand Metrics, you will play a crucial part in the CS team supporting growth and adoption of our SaaS platform within our NA and APAC client base. Your main responsibility will be to utilize your excellent problem solving, communication, and interpersonal skills to provide outstanding support to clients. You will work side by side with the Director of Customer Success to tag-team client requests and day-to-day tasks.
This is a full-time remote position that is preferably located on the West Coast of the States to work PST hours to support North America as well as Australia and other APAC clients. For the right candidate, other locations will be considered.
Who you’ll be working for
Brand Metrics is an innovative, customer-driven technology company based in Sweden with operations and customers worldwide. Brand Metrics offers a unique research software solution designed to continuously and consistently measure the effect that digital campaigns have on advertisers’ key brand metrics. We work with some of the top publishers in the world, including The New York Times, Schibsted, Financial Times, Bloomberg, The Guardian, The Washington Post, and many more.
How we work
Brand Metrics integrates team members globally in outcomes-focused working groups, combining skills from product, tech development, implementation, customer insights, sales and marketing.
We try our best to be a great place to work, with friendly, fun, ambitious and creative people. We look for a diverse group of team members who work hard, but we also cherish a warm atmosphere where we enjoy each other’s company and seize the opportunities to hang out, go places and make workdays have a meaning beyond getting things done.
At Brand Metrics we believe that you will do your best at work if you have a work-life balance. Flexible working hours, remote working options and a generous wellness allowance are some of the benefits you will get.
Who you are
To succeed in this role, you are detail oriented, creative, and responsible. You find satisfaction collaborating with other teams, solving problems, and helping others. You are a strong communicator and know how to effectively convey yourself in a user-friendly, clear, and professional manner. You want to learn, grow, and establish yourself in your career by absorbing knowledge from those around you.
Your responsibilities
- Become a partner to our customers by building and maintaining strong relationships to better understand their business needs and maximize client value
- Understand the Brand Metrics suite of solutions and apply that knowledge to addressing client requests
- Identify new areas of opportunity within client base and bring them to fruition
- Facilitate clear day-to-day communications with customers to encourage growth, adoption, and value creation in response to client inquiries and requests
- Work collaboratively with internal partners to ensure work is connected to customer business objectives, delivered on-time, and focused on results
What you'll need
- Bachelor’s degree in business, Marketing, or a related field
- Exceptional communication both verbal or written, consistent follow-through, and a sense of accountability
- Ability to maintain effectiveness when experiencing changes in work tasks; adjusting effectively to an ever-changing industry
- Effective time management skills to ensure work is completed efficiently on time
- Experience collaborating with others and maintaining positive relationships in complex situations
- A willingness to learn is necessary
A plus if you also have
- Experience with online advertising methods and technologies as they relate to advertising campaign measurement
- Experience with Microsoft Office software, Teams add-in capabilities, or proficient Excel skills (pivot tables, v-lookups)
- Strong analytical aptitude and ability to interpret results when presenting data to key stakeholders and decision-makers
Get in touch
Does this sound like you? Have questions?
Don’t hesitate to reach out to our Customer Success Director, Taylor Sturtevant, [email protected]
Want to apply? Send your CV with a cover note to [email protected]
